Política de envio

Last updated: November 13, 2026

Thank you for shopping with Serendipity. This policy explains how we ship your order, what it costs, and what to expect after you buy.

Processing Time

Ready-to-ship items are usually dispatched within 1–5 business days.

Handmade, personalised, and made-to-order items may require additional preparation time and are usually dispatched within 3–10 business days.

Gacha orders with a packing video require additional processing time due to the video queue. Orders without a video are generally prepared sooner.

Shipping

All orders are shipped from the United Kingdom.

All orders are shipped with tracking. A tracking number will be provided by email once your order has been dispatched.

Shipping options and prices are displayed at checkout and depend on the destination, parcel size, and weight.

Estimated Delivery Times

United Kingdom: 1–5 business days
Europe: 3–7 business days
United States & Canada: 5–14 business days
Australia & Rest of the World: 7–14 business days

Delivery times are estimates only and may vary due to customs processing, postal services, weather conditions, or other circumstances outside our control.

Customs and Import Charges

International customers are responsible for any customs duties, import taxes, VAT, or carrier handling fees not collected at checkout.

These charges are determined by the destination country's authorities and may vary.

Customs processing may also affect delivery times.

Lost, Damaged or Delayed Parcels

If your parcel is lost, damaged, or significantly delayed, please contact us with your order number so we can review the issue and assist with an appropriate resolution.